Job Description
IT Support Engineer
JS Legal Recruitment Ltd is excited to be working with a highly regarded law firm based in Braintree. Who has an opportunity for an experienced IT Support Engineer to provide hands–on, front-line support to users of varying skill sets and experience.
Experience
• To provide technical desk-side and remote support to telephone and email requests from users for all PC Hardware, Software, and associated peripherals
• Log support calls and document their outcome to facilitate the resolution of common queries
• Troubleshooting and resolving network connectivity issues
• To proactively provide information to users on the progress of outstanding support calls
• To deploy PCs and associated peripherals, including new installations and the redeployment of existing equipment
• Managing VOIP and digital phone systems
• Assisting with the maintenance and distribution of software packages, manual and automated
• To redirect or escalate support requests to external IT Consultants if required
• To install and configure operating systems to the standards agreed with the external IT consultants
• To assist in the preparation, installation, and maintenance of the firm’s disaster recovery centre and to assist with and give guidance on the disaster recovery plan
• To maintain the existing PCs and peripherals to the standards determined by the manufacturer, or as agreed with external IT Consultants, by performing upgrades, new installations, and carrying out routine procedures.
• Setup and management of Android/IOS Mobile phones and their contracts
Skills Required
• Minimum 2 years in a IT Support role with extensive user and system support experience
• Excellent communication and customer support skills
• Ability to self-manage time and prioritise support tickets based on type and severity of reported incident
• Windows Server and Desktop operating systems
• Solid knowledge of Microsoft Office 365 management / Microsoft SQL Server
• Experience with IP Telephony Systems
• Maintenance of Routers and Firewalls
• You will be a team player
• Hours Monday to Friday 9 am – 5.30 pm
• Full clean driving licence essential
• 22 days annual leave plus Bank Holiday, plus extra days given for Christmas closure
Apply Now.
